I frequently have to call dental offices in order to speak with dentists about specific care of mutual patients. So I have clocked a lot of time talking with receptionists as well as listening to recorded messages while on hold. Out of all of this I have formed a few pretty strong opinions.
But I’m not the only one. You, on occasion I am sure, still have to use the phone these days even though email and texting are all the rage. There is something about the human voice and the amount of information we can send and receive that will continue to make Alexander Graham Bell’s invention absolutely vital to our practices for the foreseeable future.
For this reason let’s have a conversation about the use of the phone in the dental practice, and I will start.…